Home Health Supply Shop — Return & Warranty Policy

Thank you for shopping with Home Health Supply Shop. We are committed to providing high-quality home medical equipment to support your health and mobility needs. Because our products are medical and personal in nature, we maintain strict safety, hygiene, and quality control protocols.

Standard Return Policy Due to strict hygienic, sanitary, and infection control regulations governing medical equipment, Home Health Supply Shop does not accept returns or exchanges. All sales are final once an order has shipped.

We highly encourage all customers to carefully review product specifications, sizing guides, and technical capabilities before completing a purchase. If you need assistance selecting the correct equipment for your specific needs, please contact our customer care team prior to placing your order.

Product Quality & Defect Guarantee While we enforce a strict final-sale policy to guarantee the integrity of our inventory, your satisfaction is our priority. We explicitly warranty all products to be free of manufacturing defects, material flaws, and workmanship errors upon arrival.

If you receive an item that is defective or was damaged in transit:

• Inspection: Please thoroughly inspect your shipment within 48 hours of delivery.

• Reporting: Contact us immediately with your order number, a description of the issue, and photographic verification of the defect or shipping damage.

• Resolution: If a product is verified to be defective upon arrival, we will arrange for a prompt replacement or appropriate remedy at no additional cost to you.

Manufacturer Warranty Coverage Beyond our initial delivery guarantee, the items sold through our shop are backed by the original manufacturer’s warranty.

• You Are Fully Covered: Every product comes with the standard warranty provided directly by the brand. We pass these warranties straight to you, ensuring your equipment is fully protected against mechanical or component failures according to the manufacturer’s terms.

• We Help with the Process: If your product develops a mechanical issue while under warranty, you don’t have to navigate it alone. Our team will help you handle the paperwork, communicate with the manufacturer on your behalf, and coordinate getting you the authorized repairs or replacement parts you need.

Contact Us For questions regarding product specifications, warranties, or to report a delivery issue, please reach out to our customer support team directly through our website contact form.